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Location: Bridgeport, MI
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+-----------------------------------------------------------------------+	Job Id: 1066	+-----------------------------------------------------------------------+	# of Openings: 1	+-----------------------------------------------------------------------+

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Customer Service Technician











Amigo Mobility International, Inc. has been an expert in mobility
since 1968. Our family-owned business has grown to include four
product lines -- Healthcare, Grocery/Retail, Industrial, and Aviation
-- each serving various markets while meeting different mobility
needs. Amigo Mobility offers a workplace environment filled with
creativity, professionalism, positive attitudes, and opportunities to
learn and grow. We are a family that cares about customers,
employees, and the local community.

Amigo Mobility International, Inc. is looking for a motivated
Customer Service Technician. Customer Service Technicians are
responsible for providing timely, accurate and professional answers
to customers.











If you are motivated to improve lives through mobility, consider
Amigo.











Job Duties:



- Identify and resolve commercial warranty & non-warranty issues
- Locate service providers and arrange service for commercial
stores
- Process service requests
- Complete all required data entry fields in NetSuite for each
specific service dispatch
- Perform diagnostics and offer technical assistance for both
commercial and healthcare customers
- Answer all emails and phone calls in a timely manner
- Participate in customer service conferences



Knowledge and Skills Preferred



- High school diploma or equivalent
- Excellent phone etiquette
- Proven technical and diagnostic capabilities
- Basic computer skills
- Technical service
- Ability to master software packages
- Ability to multi-task in a pressured environment
- Ensure a highly organized office space and proactive email
management
- Strong ability to follow through and successfully complete tasks



Benefits



- Competitive compensation plan
- Retirement investment plans
- Medical/dental/vision, and life insurance
- Paid time off and company holidays

Amigo Mobility International, Inc

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Customer Service Technician