Job Duties Our Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and processes, as well as communicating effectively with team members.

MAJOR AREAS OF ACCOUNTABILITY:

Process customer orders/changes/returns according to established policies and procedures

Carefully review customer purchase order for accuracy

Accurately enter customer purchase order into Epicor ERP system

Process order acknowledgements to customers as required, including 3rd party portals

Provides timely and accurate information to customers as requested

Collaborates with customer and internal resources as needed to change/expedite customer orders

Organization of customer orders, job tickets, shared customer service email and paper filing system.

Provides backup support to other customer service team members as assigned

Performs other similar or related duties as they become necessary or as delegated

QUALIFICATIONS:

Strong analytical and problem-solving skills, as well as a keen attention to detail

2 years of customer service experience in a manufacturing environment preferred

Ability to navigate Epicor systems preferred

Ability to read and comprehend blueprints/drawings preferred

Ability to effectively prioritize tasks, be flexible and self-directing

Excellent interpersonal, written, and oral communication skills

Excellent listening skills along with the ability to ask probing questions, comprehending customer concerns and overcoming objections

Must be fluent in English - written and oral

Minimum Education Required High School Diploma/GED Required

Minimum Experience Required Two years in Customer Service Role preferred

Experience in manufacturing environment preferred

Shift First (Day)

Number of Openings 1

Public Transportation Accessible No

Veterans Encouraged to Apply Yes

Physical Required No

Drug Test Required No

Compensation $22.00 - $28.00 / Hourly

Additional Compensation Bonus Eligible Position, ESOP company

Postal Code 55318

Place of Work

On-site

Requisition ID

1004

Job Type

Full Time

Job Benefits

Health (HSA or HRA), Dental, Vision, 401k, Group Life, STD, LTD, Voluntary Life; FSA - Dependent care, PTO and Holiday. ESOP Company

Application Link

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=9c8660a1-5481-4ec1-bde3-2d25f73e1a85&ccId=19000101000001&lang=enUS

American Flexible Products

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