Sr. Operations Manager {#sr.-operations-manager title="Sr. Operations Manager"}

Job ID: 2853655 | Amazon.com Services LLC

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DESCRIPTION

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazons success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength.

As a senior leader you will oversee salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet.

Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint.

Strategic Responsibilities and Deliverables:

Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations

Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning

Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.

Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.

Establishes objectives and metrics for safety, quality, productivity, and customer experience

Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable

Mentors and develops leaders and staff

Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.

Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives

Additional Job Elements:

Lift and move totes up to 49 pounds each

Regular bending, lifting, stretching and reaching both below the waist and above the head

Must be able to stand/walk for up to 10-12 hours

Should be able to work in environments with variable noise levels, lighting conditions and temperature variation.

Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation

BASIC QUALIFICATIONS

A completed Bachelors Degree from an accredited university

7+ years of Direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment

Experience with performance metrics, process improvement, and Lean methodologies

Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations

Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

PREFERRED QUALIFICATIONS

PREFERRED QUALIFICATIONS - Degree in Engineering, Operations or related technical field; MBA or Masters degree preferred

Ability to handle changing priorities and use good judgment in stressful situation

Interest in long-term career development through assignments in multiple buildings across the nation

Prior leadership development training or participation

Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100

Demonstrated ability to successfully develop others into higher levels of leadership in an organization

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application a

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AMAZON.COM SERVICES, INC

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