Job Title

Account Manager Amadeus Travel Sellers provides technology to connect 40k travel agencies globally to thousands of travel suppliers so they can shop, book and service the travel reservations of millions of travelers every year.

This role will report to the VP of OTA Account Management, the Account Manager is responsible for the overall commercial and contractual relationship with the customer(s). This person will act as the primary point of contact for managing one or multiple customer accounts and must coordinate closely the activities of the commercial team (including pre-sales and customer success management) and other teams involved in the customer relationship (product, delivery, support and revenue management).

The responsibilities include defining and implementing a business development and growth strategy for the assigned accounts, identifying and prioritizing business opportunities, facilitating sales and developing retention plans. This role will interact with the Customer's management team, Pre-Sales and Customer Success Management, Product, Marketing and Delivery Teams

In This Role You'll:

Strategic Sales Planning

Build account development plan to drive the overall business

Assign targets for sales volume and strategic objectives in major accounts

Coordinate with Solutions experts and product specialists to create unique product packages

Assist the services organization with scoping of upcoming opportunities

Represent customer's business, strategy and stakeholders

Set our short-, mid- and long-term objectives for the relationship with the customer across engagement, commercial, solution, adoption, marketing, etc.

Sales Motion

Initiate acquisition/upsell/cross-sell opportunities by uncovering customer challenges / needs and articulating the value proposition to the customer

Qualify leads with support and insights of the other members of the commercial team (pre-sales, customer success management)

Initiate and secure pre-sales engagement when applicable (solution / discovery workshops, product demos).

Prepare, present, negotiate and secure detailed commercial proposals

Trigger the deal management process (incl. business case) and provide commercial input

Lead Contract negotiation

Maintain engagement with customers and internal teams post sale

Customer Relationship Management

Lead the company's efforts to maintain and expand relationships with key decision makers in the assigned accounts

Develop strong rapport with primary customer point of contacts and develop an extensive network of relationships across customer organization (up, down and sideways)

Orchestrate engagement governance and relationship mapping between customer and Amadeus

Hold regular business reviews with customers to review performance, share company updates, market insights and align priorities and plans in coordination with customer success management for the customer success plan

Identify and facilitate executive meetings, workshops and joint marketing engagements with customers

Reporting and communication

Provide group account performance and opportunity analysis to client's key decision makers frequently

Actively partner with customer success management to drive adoption

Actively share account information with the other stakeholders in Delivery, Product, Pre-sales and Customer Success teams

Organize regular account team meetings to review account progress, share insights / activities and align on priorities

Drive the opportunity cycle in Sales Force (create/ update/close) and ensure accuracy of customer data

Escalate customer issues to internal teams (incl. billing issues)

About the Ideal Candidate:

Bachelor's degree in business and/or equivalent work experience.

At least 8 years of relevant experience in technology or travel industry with 5 years in acustomer fronting role (such as project management, sales, customer success or business development) with management responsibility for multi-million-dollar revenues.

Able to understand overall business cases and anticipate customer needs based on research, valued expertise in client industry, and discovery

Highly adaptable and capable of evolving the business plan

Able to capture customer feedback and satisfactions scores

MS Office, Salesforce experience

Business fluency in English.

Has extensive product portfolio knowledge

Able to clearly articulate product value proposition to consumers

Possesses strong conceptual thinking skills to develop customer specific use cases

Possesses strong negotiation and planning skills, clear communication, commercial sense

Able to manage challenging conversations

Understanding of the economics of the IT business and experience in IT Sales

Understanding of the airline and distribution industry and influencing factors affecting the strategic direction of the various players

2-3 years related experience and/or training, or equivalent combination of education and experience in travel distribution industry

20-30% travel

What we can offer you:

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

Work from anywhere: flexibility with a hybrid working model

Professional development to broaden yourknowledge and enhance your skillswith on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find:

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process:

The application process takes no longer than 10 minutes!

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AMADEUS NORTH AMERICA INC

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