Alliance Automation began operations in August 2008, seizing an opportunity to provide automation solutions to underserved industries. Our innovative thinkers design and build robotic automation systems that optimize production processes. We provide automation solutions for a multitude of industries; each helping upgrade efficiency, increase throughput and guarantee reliability in production.

Job Description:

POSITION OVERVIEW

Join our customer-focused team as a Customer Service Representative , where you'll play a key role in delivering exceptional support to our clients. You'll handle inquiries via phone and email, process orders, resolve customer concerns, and ensure accurate documentation of all interactions in our database. If you're organized, tech-savvy, and enjoy working in a dynamic environment, we'd love to hear from you. We prefer candidates with at least three years of customer service or administrative experience, but we're open to training the right person who demonstrates a willingness to learn and grow with our team.

TOP 5 RESPONSIBILITIES

C omplex Troubleshooting for all Product Line and Chep equipment Advance SCOUT management and quotes that have Assembly and/or Installation Providing Service Parts Assistant Level 3 Complex Part Identification for all equipment Providing customer service assistance to service project manager as needed.

ADDITIONAL RESPONSIBILITIES / DUTIES

Generate regular reports (monthly, quarterly, and annual) for management.

Gains Exposure to some of the complex Department Projects

Initiate Learning and training

Communicate with leaders

Work closely with Controls Engineers

Keeping processes up to date

Recognizing need of Quality Alerts and Service Bulletins

MINIMUM QUALIFICATIONS/EXPERIENCE

At least 3 years of experience in customer service

High school diploma or equivalent education/experience.

Excellent customer-facing communication skills (phone, email, and in-person).

Address customer complaints or concerns with professionalism and empathy.

Proficiency with Microsoft Office Suite.

Exceptional organizational and problem-solving skills with a keen eye for detail

Ability to handle multiple accounts and tasks effectively.

A positive, customer-focused attitude and eagerness to learn.

WHAT WE OFFER

Alliance Automation benefits include, but are not limited to:

Hourly/Salary Wage Based on Experience

Paid Vacation

Sick Time

Medical/Dental/Vision/Life/Disability

401k & Company Match

Parental Leave

We provide our employees with a safe, clean, climate-controlled work environment.

Alliance Automation

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