The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

Seeking a self-motivated professional with prior scheduling and management or supervisory experience

An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency

A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships

An experienced communicator and problem solver who is well-organized

What you will receive:

Great company culture

Competitive pay with daily pay options available

Tuition reimbursement and campus partnerships

Flexible work schedules close to home

Retention and referral bonuses

Benefits, Supplemental Plans, EAP, and 401K participation

Career growth and development opportunities

External Job Description

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

Oversee quality care and overall client satisfaction

Supervise and provide guidance to the Caregivers who provide direct care to the clients served

Manage employee scheduling, identify problem situations, and implement proactive solutions

Maintain strong and positive relationships with referral partners, payor sources, and clients

Ensure proper documentation and record-keeping

Conduct periodic home visits and safety checks

Qualifications

What you will need:

Associate or bachelors degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)

Accountable, reliable, and ability to work independently with good judgement

Valid drivers license and auto insurance

Effective verbal and written communication

Excellent customer service skills

About our Line of Business

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimers/dementia care, respite care, and other programs. For more information, please visitwww.allwayscaring.com{target="blank" rel="noopener"}. Follow us onFacebook{target="blank" rel="noopener"}andLinkedIn{target="_blank" rel="noopener"}.

Additional Job Information

At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:

Great company culture

Competitive pay with daily pay options available

Tuition reimbursement and campus partnerships

Retention and referral bonuses. Work with your friends

Benefits, Supplemental Plans, EAP, and 401K participation

Career growth and development opportunities

All Ways Caring HomeCare

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Customer Service Manager