Position Summary

The Fargo Administrative Assistant serves as the primary administrative and operational support for the Fargo office of All Embracing Home Care. This role is essential to the daily functioning of the office and supports scheduling, communication, and administrative operations to ensure high-quality services for clients and caregivers.

This position works closely with leadership, care managers, and caregivers to maintain efficient office operations.

Key Responsibilities

Office and Administrative Operations

Serve as the main point of contact for the Fargo office, including answering and directing incoming phone calls professionally and in a timely manner.

Manage daily office operations to ensure an organized, efficient, and welcoming environment.

Assist with a variety of administrative duties as needed, including filing, data entry, document preparation, and record maintenance.

Support leadership with clerical and operational tasks as assigned.

Scheduling and Coordination

Manage and support Fargo-area scheduling needs, ensuring coverage for client services in coordination with schedulers and care managers.

Communicate schedule updates, changes, and urgent staffing needs clearly and promptly.

Assist with problem-solving related to call-offs, coverage gaps, and last-minute scheduling needs.

On-Call Rotation

Participate in an on-call rotation to respond to after-hours calls related to scheduling, client needs, or caregiver support, as required.

Escalate issues appropriately following company protocols.

Communication and Customer Service

Provide excellent customer service to clients, families, caregivers, and referral partners.

Maintain professionalism and confidentiality in all communications.

Act as a liaison between office staff, care managers, and leadership when needed.

Compliance and Support

Assist with ensuring office practices align with company policies and state requirements.

Support administrative coordination for new hires including documentation and onboarding tasks.

Maintain confidentiality and always comply with HIPAA and agency standards.

Qualifications

High school diploma or equivalent required; associate degree or higher preferred.

Previous office management, administrative, or training coordination experience preferred.

Experience in home care, healthcare, or human services is highly preferred.

Strong organizational and time-management skills.

Ability to multitask, prioritize, and adapt in a fast-paced environment.

Proficiency with office technology, scheduling systems, and Microsoft Office or similar software.

Strong communication skills, both written and verbal.

Ability to participate in an on-call rotation.

Preferred Skills and Attributes

Experience with home care scheduling or staffing coordination.

Problem-solving mindset with a calm and professional demeanor.

Team-oriented with a willingness to assist in various administrative capacities.

Dependable, detail-oriented, and proactive.

All Embracing Home Care

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