Join Our Team as a Weekend Customer Service Representative!

Location:

Fairbanks, Alaska

Pay Range:

$20-$24/hour DOE

Schedule:

30-40hrs per week, including Saturdays and Sundays

Type:

Full-time, weekend-focused shifts

About Us

At Alaska Auto Rental, we help people experience Alaska safely, confidently, and comfortably - whether theyre lifelong locals or visitors exploring our state for the first time.

Our mission is to deliver exceptional vehicle rental experiences by cultivating a growth-oriented team that serves both our customers and one another with Excellence, Teamwork, and a commitment to the Customer Experience.

We take pride in what we do from the first hello at the counter to the moment a freshly detailed vehicle hits the road.

Our Values

Customer Experience

We take pride in the little things that make big impressions.

Teamwork

We succeed together and have each others backs.

Excellence

We dont just get it done, we get it done right.

About the Role

As a Weekend Customer Service Representative, youll be the heartbeat of our team during high-traffic periods. Youll guide guests through the rental process, handle questions and special requests, and support internal operations to ensure vehicles and systems are ready for every customer. This role is perfect for someone who thrives in a fast-paced, hands-on environment, and can work independently while helping keep the team informed and aligned.

What Youll Do

Welcome customers warmly in person, by phone, or email and provide knowledgeable, friendly assistance

Guide customers through rental options, policies, and procedures with clarity and professionalism .

Coordinate with logistics, detail, and operations teams to ensure vehicles are ready on time

Handle customer concerns, changes, and special requests with patience and professionalism,

leaving them feeling cared for, informed, and confident.

Process contracts, payments, and documentation accurately

Contribute to a positive, team-focused environment

Take initiative to identify opportunities for smoother processes and improved service

Communication between departments is proactive and effective.

The rental counter runs smoothly, even when things get busy.

Model and reinforce our values of

Customer Experience , Teamwork , and Excellence every day.

Youll Be Great at This If You

Enjoy helping people and creating positive experiences

Alaska Auto Rental

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Weekend Customer Service Representative