Account Manager

Georgetown, TX

Your Job

As a key member of our customer service team, you will serve as the primary point of contact for a significant portion of our account base. Your role is vital in delivering World Class Service by managing relationships, resolving customer issues, and helping drive business growth through exceptional support and communication.

Our Team

Our team works collaboratively with sales, engineering, production, materials and marketing to ensure seamless customer experiences and continuous revenue growth.

What You Will Do

Serve as the primary contact for medium to large sized customers, fostering strong and lasting relationships

This position will manage Key International Customers along with assisting the AIL (UK facility) with pass thru orders, processing AIL materials and components orders and other responsibilities

In addition, the position will manage our Molex International Distributors

Identify opportunities to enhance business partnerships and increase sales potential

Assist customers with inquiries regarding product applications, pricing, credit terms, and availability, coordinating with engineering and production teams for technical support

Provide accurate and timely pricing, including quantity discounts within established guidelines

Enter new customer data, sales information, and customer orders with precision

Estimate delivery dates accurately based on production, materials, and scheduling information

Investigate and resolve customer issues related to deliveries, warranties, replacements, and adjustments

Maintain clear and regular communication with outside sales, marketing, and management regarding customer developments

Monitor open orders, change orders, and expedite requests to proactively address potential problems

Support sales and service efforts with minimal clerical duties as needed

Who You Are (Basic Qualifications)

Completion of a two-year Associate's or vocational degree, or equivalent education/experience combination

3 to 5 years of relevant customer service or account management experience

Strong interpersonal skills with the ability to exercise tact, diplomacy, and good judgment with internal and external customers

Excellent analytical skills and attention to detail

Problem-solving ability in dynamic situations with limited standardization

Proficient in interpreting instructions presented in written, oral, diagrammatic, or schedule form

What Will Put You Ahead**

Experience working in a manufacturing or technical product environment

Familiarity with CRM or ERP systems for customer order and data management; Glovia and Oracle software experience would be beneficial

Knowledge of connector products or related technical applications

Strong communication skills with cross-functional teams

Ability to manage multiple priorities in a fast-paced environment

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophyhere{target="_blank" rel="noreferrer noopener"}.

Who We Are

AIRBORN INC

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