Job Title: Ocean Freight Manager

Job location: Salt Lake City, Utah

Join our team as an Ocean Freight Manager and embark on an exciting journey as a transformational leader. In this role, you will motivate and inspire a team of freight forwarding professionals, fostering a culture of enthusiasm, innovation, and solutions-oriented thinking. With your visionary leadership, you will think outside the box and drive strategic initiatives, working closely with the National Operations team to achieve exceptional results.

As the Ocean Freight Manager, you will have full responsibility for all aspects of our logistics operation, customer service, customs clearance, and billing. Your strategic mindset will be crucial in ensuring the profitability of the logistics operation, while also positioning us as the Employer of Choice in the industry.

Key Responsibilities:

Support and develop a strong team of freight forwarding professionals, creating an environment that promotes employee engagement and growth

Drive the transformation of the team from a data entry focus to a proactive and solution-oriented approach

Foster a finance-first mindset, connecting the dots between P/L and file level performance

Align team goals to P/L excellence, including clear P/L ownership

Initiate and drive initiatives to enhance customer experience and satisfaction

Cultivate a culture of innovation and continuous improvement

Monitor service quality and customer satisfaction levels, collaborating with Field Sales and Key Account Management to visit clients and prospects

Implement a process-oriented approach to ensure reliable and consistent customer service

Establish, monitor, and revise policies, procedures, and service standards to ensure compliance with DHL corporate policies and government regulations

Lead negotiations with external suppliers to effectively manage costs and drive efficiencies

Oversee the negotiation and issuance of buying rate quotations with shipping carriers

Manage business processes to ensure accuracy in invoices, bills of lading, shipping statements, and foreign currency conversions

Skills / Requirements:

Proven track record of developing, coaching, and mentoring staff to achieve exceptional results

Success in leading teams through a transition to prioritize customer-centricity and adopt a finance-first mindset

Demonstrated strategic, transformational, and visionary mindset

Proactive drive to challenge existing practices and consistently identify opportunities for continuous improvement, aiming to optimize customer satisfaction and enhance profitability

Strong leadership abilities, including driving KPIs, fostering employee engagement, team building, and inspiring a visionary culture

Business acumen and commercial drive, with a keen eye for strategic opportunities and growth

Exceptional communication skills, both verbal and written, with the ability to deliver impactful presentations and effectively convey strategic vision

Proficiency in Microsoft Office applications, including Outlook, Teams, Excel, Word, and PowerPoint, to facilitate strategic analysis and communication

Preferred bachelor's degree (BA/BS) demonstrating a strong educational foundation

Minimum of 5 years of experience in the freight forwarding industry, including at least 4 years of leadership experience in Ocean Freight operations.

Knowledge of the CargoWise system is advantageous, enabling strategic decision-making and operational efficiency

Pay Range: $84,675.00 - $112,900.00+ (Based on Experience)

Benefits (All Non-Union Employees)

Compensation: Competitive base salary plus role dependent performance-based incentives.

401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual b

ase contribution.

Stock Purchase Plan: Ability to purchase... For full info follow application link.

AIR EXPRESS INTERNATIONAL USA INC

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Ocean Freight Manager