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Role Overview

We are looking for a dependable, detail-oriented Customer Service Associate to support Acculabs\' customer service, order management, and laboratory operations.

This role is focused on order entry, customer communication, follow-up, and laboratory and quality-control support. The ideal candidate is organized, responsive, accurate, and comfortable handling routine customer service and administrative work in a small business environment.

Success in this position comes from doing the core work consistently well: entering orders accurately, communicating clearly, following up quickly, supporting the lab\'s quality-control recordkeeping, and making sure nothing falls through the cracks.

Key Responsibilities

Enter and process customer orders accurately in our ERP system

Confirm order details, pricing, availability, shipping information,

and delivery timelines

Respond to customer emails and phone calls in a professional and

timely manner

Follow up with customers and internal team members to resolve

questions or missing information

Prepare and distribute order documentation for the production and

shipping teams

Maintain and update order and shipment tracking logs for reporting

purposes

Coordinate with production, lab, shipping, and accounting as needed

to support order fulfillment

Support the laboratory with quality-control recordkeeping, such as

logging test results, assisting with certificate-of-analysis preparation, and maintaining sample and retest records

Assist with billing coordination for completed orders

Maintain accurate customer, order, and account information

Track open customer requests and make sure they are resolved

promptly

Help keep customer service and order processing workflows organized

Escalate customer issues or unusual requests to the appropriate

internal team member

Support a positive customer experience through reliability,

professionalism, and attention to detail

For the right candidate, opportunity to assist with marketing

support tasks (e.g., customer-facing content, social media, or promotional materials) as interest and bandwidth allow

Qualifications

Prior experience in customer service, order entry, administrative

support, logistics, or a similar role preferred

Strong attention to detail and accuracy

Good written and verbal communication skills

Sense of urgency and ability to follow up without being repeatedly

reminded

Strong work ethic and reliable attendance

Comfortable with routine, detail-oriented administrative and

quality-control documentation work

Ability to stay organized while handling multiple customer requests

Professional and calm communication style with customers

Comfortable using email, spreadsheets, ERP systems, and other

business software

Experience with Microsoft 365 preferred

Experience in manufacturing, distribution, logistics, or B2B

customer service is a plus

Interest in supporting laboratory or quality-control processes is a

plus

Interest or experience in marketing (e.g., content, social media) is

a plus for candidates who want to grow into that area

Ideal Candidate

The right person for this role is someone who takes pride in being dependable, accurate, and responsive. They enjoy helping customers, keeping information organized, and making sure orders are handled correctly from start to finish.

This role is a strong fit for someone who wants stable customer service and lab-support work in a small business environment and is comfortable being measured on accuracy, follow-through, communication, and reliability. This role is not a sales position; a candidate primarily motivated by selling or business development would not be a fit.

Equal Opportunity Employer

Acculabs is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, work authorization status, military or veteran status, unfavorable military discharge, order of protection status, arrest record, conviction record, criminal history, or any other status protected by applicable federal, state, or local law. Acculabs also prohibits harassment and retaliation against any applicant or employee because they have opposed discrimination, participated in an investigation, requested a reasonable accommodation, or exercised any other legally protected right. Acculabs will provide reasonable accommodations to qualified individuals with disabilities, pregnancy-related conditions, and sincerely held religious beliefs, practices, or observances, as required by applicable law. Applicants who require a reasonable accomm

Acculabs

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