SUMMARY:

+-----------------------------------------------------------------------+	Primarily responsible for evaluation, approval, completion and		processing of mail audits and reviewing phone audits in a multi		functional business unit. Provides direct customer service via		phone, fax, and e-mail to internal and external customers including,		but not limited to; Business Development Consultants and service		center representatives, finance, TPA representatives, and other		premium audit staff, as well as agents, attorneys, NCCI / regulatory		bureaus, and policyholders. Respond to telephone, mail, or email		inquiries providing direct customer service to internal and external		customers related to an audit and other policy concerns.


PRIMARY RESPONSIBILITIES:

Analyze, research, approve, complete and process mail
audits.

Analyze, research, approve, complete and process the
following audit adjustment @types: waive, mail, and phone audits.
When an adjustment is denied, notify the parties involved.

Make necessary customer contacts to an insured, accountant,
or agent to gather sufficient information to ensure the
classifications are correctly applied on the audit/audit adjustment.
Identify correct classifications on the audit by researching PAAS,
NCCI, and other applicable web tools.

Analyze, research and communicate audit concession requests
from external customers to relevant internal staff. Communicate final
decision to external customers. Complete and process the concession
adjustment, if approved by management.

Analyze, research and communicate policy changes and
omissions to relevant internal staff that include, but are not
limited to, payroll, class codes, entity, states, Federal/Risk IDs,
addresses, officers, endorsements, as a result of audit findings
while completing the audit/audit adjustment.

Manage your workflow inventory within PAM to achieve
specific time service goals.

Estimate audits.

Train and mentor the Premium Audit Technician position.

Compose written correspondence, as appropriate.

Maintain confidentiality of information processed.

Work with minimum supervision.

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*This description identifies the responsibilities typically associated with the performance of the job. The percentage of time in any responsibility may vary between positions. Other relevant essential functions may be required.

EMPLOYMENT QUALIFICATIONS:*

EDUCATION REQUIRED:

Minimum 30 credit hours of coursework in Accounting, Business, Insurance, Finance or related field and progress towards or completion of Insurance Institute of America (IIA) or other insurance-related designation(s) such as an Associate in Premium Audit (APA) or Chartered Property Casualty Underwriter (CPCU). Combinations of education and experience may be considered in lieu of education requirements.

EXPERIENCE REQUIRED:

Two year's technical or administrative office experience including relevant audit or payroll duties in an insurance organization or two years demonstrated experience of the necessary skills, knowledge and abilities for the position, may be considered.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

Ability to work effectively in a multi functional business unit.

Exhibits a basic knowledge of underwriting rules, procedures, manuals and Worker Compensation classifications in a single state and/or multiple states with similar state rules.

Excellent oral and written communication skills.

Excellent organizational skills and ability to prioritize work.

Accident Fund Company of America

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