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What You\'ll Do

As a Program Coordinator, you will oversee multiple residential programs and directly supervise Program Supervisors. Youll ensure operations run smoothly, compliance standards are met, and teams are supported, developed, and held accountable.

Leadership & Team Development

Supervise and coach Program Supervisors

Conduct introductory and annual performance reviews

Foster a culture of appreciation, accountability, and growth

Lead change initiatives and organizational improvements

Support professional development and leadership training

Maintain professional relationships with families and stakeholders

Compliance & Operational Oversight

Serve as a Subject Matter Expert on DDDS regulations and quality

standards

Oversee incident reporting, GER approvals, and regulatory adherence

Analyze quality assurance data and participate in monthly quality

meetings

Ensure corrective actions are completed and documented

Serve as point of contact during licensing reviews and complete

Plans of Correction

Maintain confidentiality and professional discretion

Day-to-Day Program Oversight

Review schedules, staffing ratios, roll call, and overtime

Monitor documentation in Therap (ISPs, Tlogs, audits, clinician

reports)

Conduct weekly home reviews and environmental audits

Oversee medication error reporting and follow-up

Review budgets, house controllables, and food budgets

Manage fleet logs, maintenance follow-up, and operational details

Participate in care team meetings and leadership meetings

Respond to emails within 24 hours (during business hours)

Participate in on-call rotation (evenings/weekends)

Person-Centered Leadership

Support individuals in identifying and achieving personal goals

Promote community integration and meaningful relationships

Monitor completion of POMS and Assistive Technology assessments

Ensure rights are protected and reviewed annually

Encourage self-advocacy and informed decision-making

Who You Are

You are a strong, steady leader who understands that excellent services start with excellent management. You bring experience, accountability, and a solutions-focused mindset and youre passionate about building teams that operate with professionalism and purpose.

You are calm under pressure, capable of addressing complex situations with professionalism, and committed to delivering services that consistently meet and exceed regulatory and organizational standards.

Schedule, Work Environment & Physical Expectations

This is a full-time leadership position based out of our main office in Harrington, Delaware, operating primarily Monday through Friday during standard business hours. As a key member of the leadership team, the Program Coordinator provides office-based strategic oversight while maintaining strong visibility and engagement within residential programs.

Program Coordinators are required to provide after-hours support to the homes under their supervision in emergency situations. This includes being available to

offer guidance, problem-solving, and leadership when critical issues arise outside of regular business hours.

Although headquartered in the Harrington office, this role requires regular visits to residential group homes and community settings to support Program Supervisors, monitor compliance, and ensure operational excellence across programs.

Physical expectations may include standing or walking during site visits, navigating residential environments, responding to urgent situations, and assisting individuals as required by support plans. The ability to remain calm, decisive, and solution-focused in high-pressure situations isessential.

Reasonable accommodations will be provided in accordance with applicable laws.

Above Expectations, LLC

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