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Administrative Assistant

About Above Expectations, LLC

At Above Expectations, we believe support is more than a service its a relationship built on dignity, compassion, and possibility. We provide person-centered residential services for individuals with intellectual and developmental disabilities across Delaware, helping each person build independence, meaningful connections, and a life theyre proud of. Our team celebrates small wins, creates big opportunities, and shows up every day ready to make a difference.

If youre passionate about helping others, thrive in a purpose-driven environment, and want your work to truly matter, youll feel at home here. At Above Expectations, every role has impact, every voice is valued, and every day is a chance to serve with heart.

Be the Heart of Our Office.

At Above Expectations, the work we do every day supports individuals in our residential homes with dignity, respect, and compassion. Behind the scenes, our Administrative Assistant ensures our office runs smoothly, our staff feel supported, and our mission stays moving forward. This role is the welcoming face of our organizationand the steady hand that keeps daily operations on track.

We\'re looking for someone who loves being that dependable presence. Someone who thrives in a role where no two days look the same. Someone who understands that strong administrative support is the foundation of a strong team.

What You\'ll Do

As the Administrative Assistant, youll be the steady, reliable presence that keeps our office running smoothly every day. Your work will support multiple departments, welcome new team members, and help maintain the organized, mission-driven environment that our staff and individuals depend on. In this role, you will:

Front Desk & Guest Experience

Welcome and support staff, visitors, families, and new hires with

professionalism and warmth

Answer and transfer phone calls, screening when necessary

Answer the door and greet visitors, ensuring a positive and

organized entry experience

Maintain the visitor log and provide front-desk coverage throughout

the day

Keep the reception area, waiting room, conference room, and kitchen

clean, organized, and inviting

Administrative & Office Support

Provide administrative assistance to HR, Finance, Program, and other

departments

Maintain filing systems; create, organize, and file documents as

needed

Retrieve information from records, emails, minutes, and other

documents; prepare summaries when requested

Respond to administrative inquiries and help resolve questions

Assist new hires with electronic onboarding to ensure a smooth and

supportive start

Schedule meetings, manage calendars, and coordinate appointments for

managers or supervisors

Record and distribute meeting minutes or other required

documentation

Order office supplies, track inventory, and ensure essential items

are always stocked

Coordinate office equipment needs and partner with the IT department

when issues arise

Document, Data, & Process Management

Create and maintain file folders for staff, program, and

administrative needs

Obtain, distribute, and close maintenance requests for residential

homes

Obtain supply lists from group homes and ensure accurate tracking

Receive, sort, and deliver mail

Track and issue company equipment, ensuring logs are accurate and up

to date

Events, Engagement, & Other Support

Lead and coordinate the Events Committee, overseeing engaging

activities and celebrations for both the individuals we serve and our staff.

Receive and deliver office or home supplies as needed

Perform lighthousekeeping tasks to maintain a professional office

environment

Jump in to support special projects and other duties as assigned to

contribute to the overall success of the organization

Who You Are

Youre someone who finds purpose in supporting others and keeping an organization running smoothly behind the scenes. You take pride in being dependable, organized, and welcoming the person people trust when they need help, answers, or calm in a busy day. You thrive in a role where every interaction matters and where your work directly contributes to a mission that changes lives.

Preferred Qualifications

Strong interpersonal skills with the ability to greet and support staff, visitors, and families with warmth and professionalism

Excellent communication skills, both written and verbal

Highly organized with the ability to manage multiple tasks, priorities, and deadlines

Previous experience in an administrative, receptionist, or office support role

Comfortable using technology, including Microsoft Office, email platforms, electronic onboa

Above Expectations, LLC

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