Job Overview:

The Collections Supervisor is responsible for controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral; scheduling, training, and monitoring the work of other Collectors. The Collections Supervisor provides support to the Collections Manager and department.

Key Responsibilities:

Assists Collection Manager with hires, reviews, schedules, training, coaching, and monitoring the work of Collections Staff. Conducts touch bases, team clinics, individual monthly performance updates, and yearly performance reviews.

Monitors delinquency (including negative balances), audit delinquent accounts, handles all members who have been accelerated to management. Reviews all documentation, correspondence, and calls to members. Ensures quality control of department with Collections Manager.

Supervises Collectors regarding bankruptcy, repossession, fraud, CPI garnishments, and legal to ensure credit union is following all guidelines, due diligence, and regulations.

Analyzes all recommended legal action, attorney assignments, and costs. Participates in court proceedings, actively works with investigators, and files legal actions when necessary.

Monitors and balances all Collection Department GL's.

Identifies and communicates to management trends of loan underwriting contributing to delinquent and charge off accounts.

Assists management with reports and updates on daily delinquency.

Performs other related duties as assigned

Requirements:

Experience:Three years to five years of similar or related experience.

Education:A high school education or GED

Interpersonal Skills:Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:1. Minimum 5 years of increasing responsible job experience in the collection field. 2. Thorough knowledge of collection procedures, techniques and court proceedings. 3. Excellent written and interpersonal skills to supervise employees and communicate effectively with members. 4. Excellent analytical ability to make decisions and resolve problems. 5. Ability to operate a PC and related software

Physical Requirements:Physical qualifications include sitting at a computer for extended periods of time, being able to lift and carry at least 25 pounds. Ability to use the telephone to communicate with members.

Work Environment:In office

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans status.

ABNB Federal Credit Union

Latest Jobs

Collections Supervisor