This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13371457

Position Summary

The HR and Operations Managerleadsthe strategic staffing buildout and ongoing HR operations for A Safe Havens Shelter Transport and Response (STAR) program a centralized shelter intake and transportation initiative. This role oversees full-cycle recruitment, HR compliance, employee relations, and day-to-day operational coordination to ensure the program is staffed, compliant, and running efficiently.

A criticalcomponentof this role is providing direct operational coverage and management-level oversight when supervisory gaps arise including stepping in as shift supervisor or on-the-ground manager as needed. This position approaches all staff accountability, performance issues, and team dynamics through an HR management lens, ensuring that operational decisions are grounded in sound people management practices and organizational policy.

The ideal candidate is a seasoned HR professional with hands-on operational management experience who thrives in fast-paced, crisis-responsive environments. A solutions-oriented, equity-minded leader with strong instincts for bothpeoplemanagement and day-to-day operations is essential for success in this role.

Key Responsibilities

Recruitment & Hiring

Source, screen, and coordinate interviews for high-volume frontline

and management positions, including dispatchers, intake workers, drivers, crisis clinicians, and residential monitors.

Build andmaintainapplicant pipelines through job boards, community

partnerships, hiring fairs, and employee referrals.

Coordinate interview scheduling andfacilitateoffer letters and

pre-employment screenings (TB tests, background checks, drug testing, etc.).

Maintain up-to-date job descriptions and collaborate with program

leadership to forecast staffing needs.

Track recruitment metrics and report weekly on progress toward

staffing targets and go-live milestones.

HR & Operations Management

Facilitate onboarding for all new hires, including orientation, new

hire paperwork,benefitsenrollment, and credential tracking.

Serve as the primary HR management resource for the STAR program,

providing consistent oversight, accountability, and guidance to staff at all levels.

Step in to cover supervisory gaps as needed, including serving as

shift supervisor or on-the-ground manager tomaintainoperational continuity and staff accountability.

Apply an HR management framework to all supervisory coverage

situations addressing performance concerns, behavioral issues, and team dynamics in real time with documentation and follow-through.

Support employee relations by serving as a knowledgeable,

approachable point of contact forstaffHR inquiries throughout employment.

Lead performance management processes, including probationary

check-ins, corrective action documentation, and progressive discipline.

Ensure compliance with HR policies, confidentiality standards,

applicable employmentlaw, and documentation requirements.

Coordinate annual trainings, licensure renewals, and HR compliance

audits across the STAR program.

Develop and refine program-specific HR procedures and management

protocols to strengthen operational consistency and staff accountability.

Collaboration & Communication

Partner with STAR program leadership to align hiring timelines with

program go-live goals and operational milestones.

Work closely with Finance andleadershipto ensure positions are

aligned with budget and funding requirements.

Support culture-building and early retention efforts through a

high-quality onboarding experience and proactive staff engagement.

Represent A Safe Haven professionally in community recruitment

spaces, hiring events, and partner convenings.

A Safe Haven

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HR and Operations Manager