POSITION SUMMARY

Responsible for supervising the CSR/CSA team and managing the daily operational activities of assigned Banking Center. Ensures compliance with Federal and State regulations as well as the banks policies and procedures. The Assistant Banking Center Manager is expected to be the operational expert of the banking center.

ESSENTIAL REQUIREMENTS

Leads the CSR/CSA team in accordance with established security safeguards, bank policies and procedures and guidelines.

In the absence of the Banking Center Manager, is responsible for overseeing the banking center.

Responsible for the supervision and scheduling of assigned staff and exercises the usual authority concerning interviewing, hiring, performance appraisals, discipline, promotions, salary recommendations and terminations.

Works with CSR team to help resolve routine procedural and processing issues.

Ensures the CSR team meets all established goals.

Monitors daily operational activities to ensure that the banking center is operationally sound and the banks policies and procedures are being followed by banking center personnel.

Administers bank policies, procedures, and regulations to maintain effective banking center operations minimizing risk to the bank.

Oversees the daily operational duties (ie., balancing the ATM, vault and end of day work) of the banking center staff.

Takes a lead role in educating and coaching the banking center team for changes in operational/compliance policies and routines as they occur.

Trains and educates new hires.

Conducts meetings with banking center team to ensure they are aware of proper operating procedures and compliance guidelines.

Identifies operational deficiencies and recommends solutions to the appropriate colleague.

Ensures that security procedures are followed and that Banking Centers property and equipment are maintained.

Works closely with Banking Center Manager, ensuring that policies and procedures are being followed.

Helps the Banking Center Manager in supporting and driving sales goals.

Completes all month end operational reporting, recap and reports results to Banking Center Manager.

Actively participates in team meetings and leads in bank and community projects.

Regular and predictable attendance is an essential requirement of the position.

Responsible for the completion of all 1st Source University and compliance training related to the position.

Must understand all applicable laws and regulations that apply to the position and complies with the requirements.

NON-ESSENTIAL FUNCTIONS

Performs all other duties as assigned.

EXPERIENCE/SKILLS

Four (4) or more years of retail banking experience preferred. Minimum of three (3) years CSR experience required.

Customer service experience required.

Prior supervisory experience preferred.

Knowledge of bank policies and procedures.

Balancing vault and ATM experience required.

Ability to have crucial conversations with staff.

Ability to respond and assist customers with inquiries and/or problem resolution.

Customer service and sales oriented.

Careful attention to detail and time management.

Good verbal and written communication skills.

Good PC skills--proficiency in Microsoft Office essential.

Highly motivated.

Ability to work in a team atmosphere.

Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.

Ability to handle multiple tasks in a fast-paced environment.

EDUCATION

Bachelor's degree preferred.

TRAVEL REQUIREMENTS

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1st Source Bank

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