Report to work when scheduled, on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform with standard.

Handle all duties according to hotel policies and procedures.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager immediately.

Welcome and acknowledge all guests with a smile, eye contact, and a friendly, verbal greeting, using the guests name when possible.

Effective communication skills and always act in a professional manner.

Work with little or no supervision.

Possess problem-solving skills, the ability to multi-task, great communication skills, and a kind and sincere approach to customer service.

Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others, support team to reach common goals.

Adhere to all quality assurance expectations and standards.

Identify and correct unsafe work procedures or conditions and/or report them to management immediately.

Thank guests with genuine appreciation and provide a fond farewell.

Address guests service needs in a professional, positive, and timely manner.

Anticipate guests service needs, asking questions of guests if necessary to better understand their needs, watching/listening to their preferences, and acting on them whenever possible.

Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas, and hallways.

Vacuum rooms, public areas, and hallways.

Maintains a friendly, cheerful, and courteous demeanor at all times.

Performs other duties as assigned.

Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.

Ability to scrub and scour surfaces, extending arms over head, bending, and stooping to perform cleaning tasks.

Ability to push and/or pull equipment weighing up to 100 lbs.

Ability to lift a maximum of 50 lbs.

Ability to communicate effectively with guests and associates.

Ability to work a flexible schedule, including weekends and holidays.

Able to work in a fast-paced environment.

Able to bend at the waist, sitting, kneeling, stooping, standing, lying horizontally, climbing, walking, crouching, reaching, etc., as the job may require.

Ability to climb up and down stairs and ladders.

1410 Hospitality LLC/ Best Western San Isidro Inn

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