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Job Summary

A housekeepers main responsibility is to provide clean and comfortable guest rooms in line with Venerts Hotel Management Inc. standards, while ensuring guests satisfaction by providing friendly and courteous service.

Essential Functions

Assists all guests in a sincere and courteous manner, whenever possible going the extra

mile and doing whatever it takes to ensure guest satisfaction.

Thoroughly and correctly cleans and sets up guest rooms according to Venerts Hotel

Management Inc. operational policies and standards to ensure guest satisfaction.

Removes soiled bed and bath linens and replaces with clean linens.

Removes trash and debris from guest room.

Cleans all surfaces in bathroom area.

Dusts all surfaces.

Replenishes promotional materials/literature.

Replenishes room amenities.

Vacuums rooms.

Follows E.T.C. (Extra Thoughtful Care) procedures in stay-over rooms.

Reports unusual circumstances to supervisor.

Reports maintenance requests promptly.

Turns in articles left in rooms to supervisor on duty to log and lost and found handling.

Maintains a clean and orderly cart and vacuum cleaner to maximize job efficiency.

Reports all DO NOT DISTURB or bolted door rooms to the supervisor on duty at the

specified time to ensure guest safety and maximize guest satisfaction

Organizes storage areas to ensure the quality of the contents and to maximize job

efficiency.

Notify supervisor if you take the last of any item in the storage area each day.

Restocks storage rooms and/or carts at the beginning and end of each day if requested by Head Housekeeper.

Return any stained or damaged linen to the laundry room for proper treatment.

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"My Place Hotel" - Watertown Hotel, LLC

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